Incredible's Guide to Virtual Consults and Telemedicine

Closing your doors and social distancing doesn’t mean you hide from your patients – It means you innovate.

With the Coronavirus impacting us on a local and global level, it’s forcing a lot of business to get creative to maintain relevancy in a rapidly changing commerce environment where, in some geographic markets, patients aren’t able to leave their homes and business are closed. Incredible Marketing has been working closely with medical practices and addiction treatment centers to introduce new tools and services that will help them continue to serve their patients during the COVID-19 pandemic. Here is a quick guide on the features and benefits of virtual consultations for medical practices and recovery centers.

Universal Features & Benefits

Patients and doctors can connect anywhere from any device
Universal worldwide compliance (HIPAA, GDPR, PHIPA/PIPEDA, & HITECH) through a Business Associate Agreement (BAA)
Easily invite patients via SMS, email, or website badge with provided copy/paste code
Virtual waiting rooms with patient ques that are easy to manage
File transfers to share and annotate images and documents
Private & secure through encryption
HD video & audio available for accurate diagnosis
Ability to save and record sessions for review at a later time
Accept secure payments virtually

Top Virtual Consultation Platform Options

1. Doxy.me

Key features:

Simple set up
No software download necessary for patients
No account necessary for patients
Free version available with limited features
Secured with 128 bit encryption
Live chat option
Most affordable option at $35 per month

2. Zoom for Healthcare

Key Features:

Delivers high-quality video even in low bandwidth environments
Enhanced collaboration features to work with other doctors
Seamlessly integrates with your EMR
Recorded sessions available
Medical device integrations
Prepaid packages available
* Note that this platform may not contain end-to-end encryption

3. VSee

Key Features:

Allows walk-ins and/or scheduled visits
Customized intake forms
Share education videos or document with patients in the virtual queue
Collect online credit card payments
See patients 1 on 1 or in a group setting
Patients can self-schedule follow up visits
Create custom post-visit surveys

Additional Virtual Consultation Platforms

There are also some other free, well known virtual meeting platforms that may work as a quick and simple option to connect with your patients. However, it’s important to note that these platforms are not HIPAA, GDPR, PHIPA/PIPEDA, & HITECH compliant. Here are a few of the most popular options: